---
title: Hetzner raises prices while significantly lowering bandwidth (US)
cover: /img/hetzner.webp
date: "2024-11-28T00:00:00Z"
comments:
  host: indieweb.social
  username: adriano
  id: 113561501744218878

---

## Hetzner raises prices 

This morning I received an email from Hetzner stating that they are raising prices in the US while significantly reducing bandwidth.

The largest price percentage increase is **27.52%** for **CPX21** servers, and the smallest is **4.17%** for **CX3+** servers.

Bandwidth allotments are decreasing on average, across all products, **88.19%** from previous allotments.

I've been a big fan of Hetzner. Unfortunately they've made a feeble attempt to dress this change up in the name of "fairness". 

> With the new tariff structure, we want to make conditions for our customers around the world as fair as possible ... Until this change, customers who have used fewer resources have covered the costs, in a way, for other customers who have used much more resources. We want to make things more balanced. The new prices will give our customers the best possible price for the resources they use. 
> - Hetzner

I'd love to see a better explanation for why prices are increasing _so much_ in exchange for such a significant drop in bandwidth allotments. A lot of Hetzner customers cite generous bandwidth allotments as one of the reasons they've chosen Hetzner as a provider. As far as I can tell, that generosity has evaporated in the great US of A.

And the fact that this was announced on Thanksgiving Day, a major holiday in the US, certainly deserves a dishonorable mention.

## Update 

Now that I've looked at my invoice, Hetzner's price change and justification is even more frustrating. 

![hetzner invoice](/img/hetzner-invoice.png "hetzner invoice")

I personally use `0TB` per month across 6 `CPX21` servers (I know I'm over-provisioned; that's not the point). The point is I've been paying `€42.30 + €1.00/mo` for `20TB` of bandwidth, of which I've used zero on average. What Hetzner's statement tells me is that even at that price, I was subsidizing some heavy users. And to thank me for it, I can now pay `€53.94/mo` in exchange for `12TB`, for fairness. 



## New price and bandwidth table 

From the updated bandwidth and pricing table provided in Hetzner's email, here are the price changes for CCX and CPX servers in Ashburn and Hillsboro.

{{< rawhtml >}}
<table border="1" class="dataframe">
  <thead>
    <tr style="text-align: right;">
      <th>Product</th>
      <th>Old(€)</th>
      <th>New(€)</th>
      <th>Increase(%)</th>
      <th>Old Traffic (TB)</th>
      <th>New Traffic (TB)</th>
      <th>Traffic Decrease (%)</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td>CPX11</td>
      <td>3.85</td>
      <td>4.49</td>
      <td>16.62%</td>
      <td>20</td>
      <td>1</td>
      <td>95.000000</td>
    </tr>
    <tr>
      <td>CPX21</td>
      <td>7.05</td>
      <td>8.99</td>
      <td>27.52%</td>
      <td>20</td>
      <td>2</td>
      <td>90.000000</td>
    </tr>
    <tr>
      <td>CPX31</td>
      <td>13.10</td>
      <td>15.99</td>
      <td>22.06%</td>
      <td>20</td>
      <td>3</td>
      <td>85.000000</td>
    </tr>
    <tr>
      <td>CPX41</td>
      <td>24.70</td>
      <td>29.99</td>
      <td>21.42%</td>
      <td>20</td>
      <td>4</td>
      <td>80.000000</td>
    </tr>
    <tr>
      <td>CPX51</td>
      <td>54.40</td>
      <td>59.99</td>
      <td>10.28%</td>
      <td>20</td>
      <td>5</td>
      <td>75.000000</td>
    </tr>
    <tr>
      <td>CCX13</td>
      <td>11.99</td>
      <td>12.99</td>
      <td>8.34%</td>
      <td>20</td>
      <td>1</td>
      <td>95.000000</td>
    </tr>
    <tr>
      <td>CCX23</td>
      <td>23.99</td>
      <td>25.99</td>
      <td>8.34%</td>
      <td>20</td>
      <td>2</td>
      <td>90.000000</td>
    </tr>
    <tr>
      <td>CCX33</td>
      <td>47.99</td>
      <td>49.99</td>
      <td>4.17%</td>
      <td>30</td>
      <td>3</td>
      <td>90.000000</td>
    </tr>
    <tr>
      <td>CCX43</td>
      <td>95.99</td>
      <td>99.99</td>
      <td>4.17%</td>
      <td>40</td>
      <td>4</td>
      <td>90.000000</td>
    </tr>
    <tr>
      <td>CCX53</td>
      <td>191.99</td>
      <td>199.99</td>
      <td>4.17%</td>
      <td>50</td>
      <td>6</td>
      <td>88.000000</td>
    </tr>
    <tr>
      <td>CCX63</td>
      <td>287.99</td>
      <td>299.99</td>
      <td>4.17%</td>
      <td>60</td>
      <td>8</td>
      <td>86.666667</td>
    </tr>
    <tr>
      <td>LB11</td>
      <td>5.39</td>
      <td>5.39</td>
      <td>0.00%</td>
      <td>20</td>
      <td>1</td>
      <td>95.000000</td>
    </tr>
    <tr>
      <td>LB21</td>
      <td>16.40</td>
      <td>16.40</td>
      <td>0.00%</td>
      <td>20</td>
      <td>2</td>
      <td>90.000000</td>
    </tr>
    <tr>
      <td>LB31</td>
      <td>32.90</td>
      <td>32.90</td>
      <td>0.00%</td>
      <td>20</td>
      <td>3</td>
      <td>85.000000</td>
    </tr>
  </tbody>
</table>
{{< /rawhtml >}}
## Hetzner's email

{{< rawhtml >}}
<table width="100%" height="100%" align="center" border="0" cellpadding="0" 
cellspacing="0" >
  <tr>
    <td width="100%" height="100%">
      <table align="center" border="0" cellpadding="0" cellspacing="0" 
max-width="600">
        <tr>
          <td class="logo"><img 
src="https://cdn.hetzner.com/assets/hetzner-logo-300.png" alt="Hetzner Online 
GmbH" width="200"/></td></tr>
        <tr>
          <td  style="padding-bottom: 20px;"><p 
class="client-reference">Your client number: XXXXXXXXXX</p>

<p class="salutation">Dear Adriano Caloiaro</p>

<p>We are writing to inform you about important changes to the tariff 
structure of our Cloud servers (CCX and CPX lines) and our Load balancers at 
our US locations in Ashburn and Hillsboro.</p>

<h4>What will change?</h4>

<p>Starting on 1 December 2024, 01:00 am CET, we will begin charging new 
prices for newly-created Cloud servers and introduce new amounts for included 
traffic for Cloud Servers and Load balancers at the US locations in Ashburn 
(ASH) and Hillsboro (HIL). This also applies to existing Cloud servers and 
Load balancers that are switched to a different tariff using the 
“Rescale” function. For any existing Cloud servers and Load balancers you 
have at these locations, the new prices and the new amounts for included 
traffic will apply later, starting on 1 February 2025, 01:00 am CET. The 
price for traffic overage will remain unchanged in the new price 
structure.</p>

<p>What are the new prices and amounts of included traffic?</p>

<p>Below, you can see a list of the old and new prices and the included 
traffic.
<table>
<tr><td><b>Product</b></td><td><b>Old price</b></td><td><b>New 
price</b></td><td><b>Old included traffic</b></td><td><b>New included 
traffic</b></td></tr>
<tr><td>CPX11</td><td>&euro;&nbsp;3.85</td><td>&euro; 
4.49</td><td>20&nbsp;TB</td><td>1&nbsp;TB</td></tr>
<tr><td>CPX21</td><td>&euro;&nbsp;7.05</td><td>&euro; 
8.99</td><td>20&nbsp;TB</td><td>2&nbsp;TB</td></tr>
<tr><td>CPX31</td><td>&euro;&nbsp;13.10</td><td>&euro; 
15.99</td><td>20&nbsp;TB</td><td>3&nbsp;TB</td></tr>
<tr><td>CPX41</td><td>&euro;&nbsp;24.70</td><td>&euro; 
29.99</td><td>20&nbsp;TB</td><td>4&nbsp;TB</td></tr>
<tr><td>CPX51</td><td>&euro;&nbsp;54.40</td><td>&euro; 
59.99</td><td>20&nbsp;TB</td><td>5&nbsp;TB</td></tr>
<tr><td>&nbsp;</td></tr>
<tr><td>CCX13</td><td>&euro;&nbsp;11.99</td><td>&euro; 
12.99</td><td>20&nbsp;TB</td><td>1&nbsp;TB</td></tr>
<tr><td>CCX23</td><td>&euro;&nbsp;23.99</td><td>&euro; 
25.99</td><td>20&nbsp;TB</td><td>2&nbsp;TB</td></tr>
<tr><td>CCX33</td><td>&euro;&nbsp;47.99</td><td>&euro; 
49.99</td><td>30&nbsp;TB</td><td>3&nbsp;TB</td></tr>
<tr><td>CCX43</td><td>&euro;&nbsp;95.99</td><td>&euro; 
99.99</td><td>40&nbsp;TB</td><td>4&nbsp;TB</td></tr>
<tr><td>CCX53</td><td>&euro;&nbsp;191.99</td><td>&euro; 
199.99</td><td>50&nbsp;TB</td><td>6&nbsp;TB</td></tr>
<tr><td>CCX63</td><td>&euro;&nbsp;287.99</td><td>&euro; 
299.99</td><td>60&nbsp;TB</td><td>8&nbsp;TB</td></tr>
<tr><td>&nbsp;</td></tr>
<tr><td>LB11</td><td>&euro;&nbsp;5.39</td><td>unchanged</td><td>20&nbsp;TB</td><td>1&nbsp;TB</td></tr>
<tr><td>LB21</td><td>&euro;&nbsp;16.40</td><td>unchanged</td><td>20&nbsp;TB</td><td>2&nbsp;TB</td></tr>
<tr><td>LB31</td><td>&euro;&nbsp;32.90</td><td>unchanged</td><td>20&nbsp;TB</td><td>3&nbsp;TB</td></tr>
</table>
All monthly prices are excl. VAT and excl. IPv4 addresses.</p>

<h4>Why are we making these changes?</h4>

<p>With the new tariff structure, we want to make conditions for our 
customers around the world as fair as possible. To do that, we will calculate 
our prices based on local conditions in Europe, Singapore, and the USA. Until 
this change, customers who have used fewer resources have covered the costs, 
in a way, for other customers who have used much more resources. We want to 
make things more balanced. The new prices will give our customers the best 
possible price for the resources they use.</p>

<h4>What else do I need to know?</h4>

<p>Displayed prices and included traffic on Cloud Console</p>

<p>For technical reasons, we will display the new prices and amounts of 
included traffic on the Cloud server and Load balancer detail pages on Cloud 
Console starting on 1 December 2024. This will also be true for your existing 
Cloud servers and Load balancers. However, the invoice will still be issued 
according to the previous conditions. A corresponding note will be displayed 
for your existing affected products. On the invoice preview on the 
“Usage” page, you will see the correct existing price for your existing 
servers.</p>

<p>Displayed prices on the Cloud API</p>

<p>In the transition time period between 1 December 2024 and 1 February 2025, 
the Cloud API will already return the new prices and included traffic. This 
will also be true for your existing Cloud servers and Load balancers. But 
this will only affect the display here. The invoice preview will display the 
correct existing price. And of course, your invoice itself will be for the 
correct existing price.</p>

<p>Traffic warning</p>

<p>You may see early traffic warnings during the transition time period 
starting on 1 December 2024 for your existing Cloud servers and Load 
balancers. Please note that the previous traffic included for existing Cloud 
servers and Load balancers remains valid until 31 January 2025.</p>

<p>If you do not agree with this adjustment, you can cancel the affected 
products at any time. We ask for your understanding for why we are making 
these changes. We truly believe that we can continue to offer you our Cloud 
Servers and features at the best price-performance ratio despite these 
adjustments.</p>

<p>We will be happy to answer any questions you may have. Please write us a 
support request using your account on Cloud Console at <a 
href="https://console.hetzner.cloud/support">https://console.hetzner.cloud/support</a></p>

<p>Thank you for your trust and support.</p>

<p>Kind regards</p>

<p>Hetzner Online</p>
  </td>
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    Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany<br>
    CEO: Martin Hetzner, Stephan Konvickova, Günther Müller<br>Register 
Court: Registergericht Ansbach, HRB 6089,
    VAT Reg. No.: DE812871812
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{{< /rawhtml >}}



