From ff593f9945ba39d7d5bf5e4e6bf71c80d4fdb43d Mon Sep 17 00:00:00 2001 From: Adriano Caloiaro Date: Tue, 13 May 2025 21:29:35 -0600 Subject: [PATCH] a few copy edits --- ...ssential-smart-grill-is-neither-smart-nor-essential.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/content/posts/asmoke-essential-smart-grill-is-neither-smart-nor-essential.md b/content/posts/asmoke-essential-smart-grill-is-neither-smart-nor-essential.md index ebcd09b..76fe120 100644 --- a/content/posts/asmoke-essential-smart-grill-is-neither-smart-nor-essential.md +++ b/content/posts/asmoke-essential-smart-grill-is-neither-smart-nor-essential.md @@ -46,7 +46,7 @@ Perhaps, but let's dive into the ASMOKE Essential's problems, and you tell me if ### Hardware problems 1. The grill lid regularly hits the pellet hopper both when lifted and when coming down, the hopper can prevent the lid from closing until it's pushed outward, away from the grill, exacerbating (2.) below. -2. The hopper creates a visible gap between the lid and the bottom of the grill, which causes the grill to lose heat and contribute to its myriad temperate regulation problems. +2. The hopper creates a visible gap between the lid and the bottom of the grill, which causes the grill to lose heat and contribute to its myriad temperature regulation problems. 3. The right-front leg fell off, despite being firmly screwed in during assembly. Maybe it could use loctite, but I'm guessing this is a manufacturing flaw based on...well everything else about this grill. 4. The day the screen stopped working, I could see that the screen was beginning to visibly separate from the control board. @@ -71,11 +71,11 @@ Now the iOS App ### Support problems 1. My grill was shipped separately from the accessories (I ordered a table and carrying case). ASMOKE wasn't aware of this, so when I called when only the accessories had arrived and all they could tell me was that my "item" had been "delivered", it was very frustrating. They were clearly unaware that the order had been sent in two shipment. The grill arrived a few days later. -2. Between my first email about my failed touch screen `March 7th` problem and my third call on `April 21st` ASMOKE hadn't reached out to me once about my broken grill. I always had to reach out to them proactively, even when they said I'd hear back from them soon. +2. Between my first email about the failed touch screen problem (`March 7th`) and my third call to support (`April 21st`) ASMOKE hadn't proactively reached out to me once via phone or email. I always had to reach out to them proactively, even when they said I'd hear back from them soon. (Listen to my support calls below for evidence of this) 3. ASMOKE's support phone line went unavailable for _weeks_. I don't know the exact duration, but when phone support came back online, the support number had changed. Presumably, this is when support was outsourced to BESENDER, a third party support provider. 4. It's now over two months since my screen problem was reported and the grill is just as useless today as it was on the day issues began. Enough said. -For your listening pleasure: these are the audio recordings of my support calls with ASMOKE, so you know I haven't been a complete ass with the support team. I don't blame front-line support people for my complaints in this post. The issue is clearly a leadership issue, because ASMOKE is run by bad people. +For your listening pleasure: these are the audio recordings of my support calls with ASMOKE, so you know I haven't been a complete ass with the support team. I don't blame front-line support people for any of this. The issue is clearly a leadership issue, because ASMOKE is run by bad people with bad intentions. **Call 1: March 7th** (Starts at `00:29`) {{