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a few copy edits

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Adriano Caloiaro 2025-05-13 21:29:35 -06:00
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content/posts/asmoke-essential-smart-grill-is-neither-smart-nor-essential.md
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@ -46,7 +46,7 @@ Perhaps, but let's dive into the ASMOKE Essential's problems, and you tell me if
### Hardware problems ### Hardware problems
1. The grill lid regularly hits the pellet hopper both when lifted and when coming down, the hopper can prevent the lid from closing until it's pushed outward, away from the grill, exacerbating (2.) below. 1. The grill lid regularly hits the pellet hopper both when lifted and when coming down, the hopper can prevent the lid from closing until it's pushed outward, away from the grill, exacerbating (2.) below.
2. The hopper creates a visible gap between the lid and the bottom of the grill, which causes the grill to lose heat and contribute to its myriad temperate regulation problems. 2. The hopper creates a visible gap between the lid and the bottom of the grill, which causes the grill to lose heat and contribute to its myriad temperature regulation problems.
3. The right-front leg fell off, despite being firmly screwed in during assembly. Maybe it could use loctite, but I'm guessing this is a manufacturing flaw based on...well everything else about this grill. 3. The right-front leg fell off, despite being firmly screwed in during assembly. Maybe it could use loctite, but I'm guessing this is a manufacturing flaw based on...well everything else about this grill.
4. The day the screen stopped working, I could see that the screen was beginning to visibly separate from the control board. 4. The day the screen stopped working, I could see that the screen was beginning to visibly separate from the control board.
@ -71,11 +71,11 @@ Now the iOS App
### Support problems ### Support problems
1. My grill was shipped separately from the accessories (I ordered a table and carrying case). ASMOKE wasn't aware of this, so when I called when only the accessories had arrived and all they could tell me was that my "item" had been "delivered", it was very frustrating. They were clearly unaware that the order had been sent in two shipment. The grill arrived a few days later. 1. My grill was shipped separately from the accessories (I ordered a table and carrying case). ASMOKE wasn't aware of this, so when I called when only the accessories had arrived and all they could tell me was that my "item" had been "delivered", it was very frustrating. They were clearly unaware that the order had been sent in two shipment. The grill arrived a few days later.
2. Between my first email about my failed touch screen `March 7th` problem and my third call on `April 21st` ASMOKE hadn't reached out to me once about my broken grill. I always had to reach out to them proactively, even when they said I'd hear back from them soon. 2. Between my first email about the failed touch screen problem (`March 7th`) and my third call to support (`April 21st`) ASMOKE hadn't proactively reached out to me once via phone or email. I always had to reach out to them proactively, even when they said I'd hear back from them soon. (Listen to my support calls below for evidence of this)
3. ASMOKE's support phone line went unavailable for _weeks_. I don't know the exact duration, but when phone support came back online, the support number had changed. Presumably, this is when support was outsourced to BESENDER, a third party support provider. 3. ASMOKE's support phone line went unavailable for _weeks_. I don't know the exact duration, but when phone support came back online, the support number had changed. Presumably, this is when support was outsourced to BESENDER, a third party support provider.
4. It's now over two months since my screen problem was reported and the grill is just as useless today as it was on the day issues began. Enough said. 4. It's now over two months since my screen problem was reported and the grill is just as useless today as it was on the day issues began. Enough said.
For your listening pleasure: these are the audio recordings of my support calls with ASMOKE, so you know I haven't been a complete ass with the support team. I don't blame front-line support people for my complaints in this post. The issue is clearly a leadership issue, because ASMOKE is run by bad people. For your listening pleasure: these are the audio recordings of my support calls with ASMOKE, so you know I haven't been a complete ass with the support team. I don't blame front-line support people for any of this. The issue is clearly a leadership issue, because ASMOKE is run by bad people with bad intentions.
**Call 1: March 7th** (Starts at `00:29`) **Call 1: March 7th** (Starts at `00:29`)
{{<audio src="/files/asmoke-call1.m4a" caption="call 1" >}} {{<audio src="/files/asmoke-call1.m4a" caption="call 1" >}}
@ -100,7 +100,7 @@ While that's bad, it's not _that_ bad. I understand a company wanting to police
#### On Kickstarter #### On Kickstarter
It's on Kickstarter, where ASMOKE began, that the saga becomes downright comical. I'm not a Kickstarter expert, but it [seems as though](https://www.kickstarter.com/projects/asmokegrill/asmoke-essential-smart-pellet-grill-with-unlimited-flavor/comments) ASMOKE is not able to delete salty comments. And so, their campaign is rife with unhappy backers who were promised this grill in August 2024 and still haven't received one. I wonder if those backers know how flawed the grill is? I say to those backers here -- you probably don't want this grill. If you can get your money back, do it. It's a bad grill, made by whom I presume to be bad people. It's on Kickstarter, where ASMOKE began, that the saga becomes downright comical. I'm not a Kickstarter expert, but it [appears as though](https://www.kickstarter.com/projects/asmokegrill/asmoke-essential-smart-pellet-grill-with-unlimited-flavor/comments) ASMOKE is not able to delete salty comments from backers. And so, their campaign is rife with unhappy backers who were promised this grill in August 2024 and still haven't received one. Pages upon pages of salty backers. I wonder if those backers know how flawed the grill is? I say to those backers here -- you don't want this grill. If you get it, only more misery awaits. If you can get your money back, do it. The ASMOKE Essential is a bad grill. This is the cryptocurrency of grills made by the Sam Bankman-Fried of grill masters.
> Side note: it's weird that I purchased my grill in Feb. 2025 and received it two weeks later when there are Kickstarter backers who have been waiting for over half a year now. Again, let me remind you, this is a bad company, and they're willing to do bad things. > Side note: it's weird that I purchased my grill in Feb. 2025 and received it two weeks later when there are Kickstarter backers who have been waiting for over half a year now. Again, let me remind you, this is a bad company, and they're willing to do bad things.